Nexidia, an audio search and speech analytics products vendor, has announced the general availability of its flagship product, Nexidia Enterprise Speech Intelligence 5.0. Nexidia ESI 5.0 was engineered to help generate and analyze intelligence contained in recorded spoken interactions.
"As organizations continue to leverage audio to gain greater insight into their customers and businesses, there is a need for an enterprise solution capable of searching and analyzing audio data at a user-defined level, while maintaining a total cost of ownership that is enterprise viable," according to Nexidia President and CEO John Willcutts.
Nexidia's phonetics-based approach to searching audio is aimed at contributing to the accuracy, relevancy, scalability and speed of the product.
New features in Nexidia ESI 5.0 include the following:
* Enhanced analysis using metadata. v5.0 enables sophisticated analyses of the attributes surrounding the recorded audio (metadata).
* Added reporting and trending capabilities. v5.0 enables users to view search results in user-defined combinations using call data and metadata. Intelligence gained from recorded speech can be viewed and analyzed to provide insight into business issues.
* Enhanced recorded-speech search. v5.0 brings enhanced searching capabilities with the addition of search best-practices functionality. The Nexidia search and query functionality can now be used to perform optimized searches and queries generating intelligence relevant to the user's information needs.
* Media replay and search. v5.0's replay functionality allows sorting and reporting of search results by user-chosen metadata fields. Media Replay enables the user to review and replay search results at the point in the file where the result happens.
www.nexidia.com
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Source: Customer Interaction Solutions
