Startup firms on the rise. Displaced workers part of a jump in new businesses.. After three Wachovia Securities executives were offered a chance to move to St. Louis or lose their jobs, they spent a lot of time at the library.
MISTRAS Group, Inc. has teamed up with the Ohio Department of Transportation (ODOT) in an effort to improve state and local bridges in Ohio. Selected steel bridges throughout the state will have critical gusset plate condition testing done with the Pocket UT(TM), the world's first hand-held, batterypowered, C-scan imaging system.
Leo Beranek's mother offered him this advice when he was young - advice he followed and still remembers: "Leo, study hard, get ready for college, and make a decent life for yourself." Twenty-one years later he earned the Doctor of Science degree in Communication Engineering from Harvard University, specializing in the field of acoustics and 62 years later, he was invited to a ceremony at the White House to receive the 2002 National Medal of Science from President George W. Bush "For his leadership, dedication and contribution to the art and science of acoustics, for co-founding one of the world's foremost acoustical research and consulting firms, and for sustained contributions to scientific societies and civic organizations."
The U.S. Mine Safety and Health Administration's (MSHA) health standard for occupational noise exposure (30 CFR Part 62), became effective on September 13, 2000. An important feature of this revised noise standard is the emphasis it places on implementing and using feasible engineering and administrative noise controls to maintain a miner's noise exposure at or below the permissible exposure level (PEL). In an attempt to help answer questions regarding the feasibility of engineering and administrative noise controls, MSHA developed and issued a Program Information Bulletin (PIB) 04-18, "Technologically Achievable, Administratively Achievable, and Promising Noise Controls (30 CFR Part 62)." This article discusses the terms 'feasible,' 'achievable,' and 'promising' in terms of engineering and administrative noise controls.
Noise modeling of wind turbines can be problematic in that they generate sound over a large area, from a high elevation, and make the most noise in very high wind conditions. For ISO 9613, these factors directly relate to how ground attenuation and meteorology are accounted for.
This is a story of achievement on a grand scale, of the fulfillment of a lifelong vision by the creation of an innovative and widely respected company adapting and manufacturing noise control products to meet the needs of new and challenging industries. From a childhood in near poverty and, as a Jew growing up in Berlin during the 1930s with little prospect of a better future, Martin Hirschorn built a path to success by a combination of early family support, good fortune, determination and hard work. The first part of his story is written as a narrative that intertwines personal, political and business aspects of his life.
Q I've been working to convince my executive team that our contact center is a legitimate revenue center, based in large part on service I consider to be more than satisfactory. I can produce internal service metrics to prove my point, but our executives feel service can be better. I've been asked to provide "voice of the customer" data to show what customers are actually saying, and I've found a post-call survey application to capture such data, but now my immediate manager is questioning its cost and whether I have a strategy for implementing the surveys. Any ideas on how to prove the application's value?
During this economic downturn, it's tempting to change your sales strategy to put pressure on hesitant clients. However, the most effective salespeople stick to an established process that focuses resources on the most promising prospects. Because a well-planned, sophisticated sales cycle can take up to six months, efficiency is even more important given the current economic woes. The following, five-step process is a tried and true method to sales that can overcome even the toughest obstacles.
Until the middle of this decade, the most visible displays of real-time data in call centers were from readerboards and wallboards that contain light-emitting diodes (LEDs). The types of electronic displays you now find in call centers are far more versatile, and they can present information from more sources, than LED models. Yet despite these advances, call centers primarily track real-time data not to improve their ability to plan
The Boardroom Report provides the CRM, customer interaction and call center industry's view from the top, featuring the sector's first in-depth, exclusive CEO-to-CEO interviews with leading executives regarding industry news, analysis, trends and the latest developments at their companies. As the industry's leading publication since 1982, it is our responsibility to recognize leaders with the best minds in the industry and share their vision and wisdom with our valued readers. For this installment of The Boardroom Report, Technology Marketing Corp. founder/chairman/CEO Nadji Tehrani interviews Stuart Granger, who is responsible for the management and direction of Genesys' Informiam Product Line. Prior to the acquisition of Informiam by Genesys, Stuart was a founding member, President and COO of the company.
In these days of scary economic news (and 2009 budget planning that often reflects that uncertainty) many contact centers are considering a question that has been bubbling under the surface for a couple of years now. That is: Is it a good idea to offload some of the technological infrastructure to a hosted provider?
As I write this column, we are just coming up on the election. What is going to happen? Who is going to win? For teleservices, without a doubt the outcome is already determined. . . more attempted regulation. I feel obligated to give the incoming freshmen of Congress as well as the historical hacks a bit of advice for how to handle our industry from their lofty perches of power. I believe that the advice medical schools have been giving new physicians for over one hundred years is probably a good guideline: listen, do no harm, and help. I address these three points as an open set of advice to my old and new friends in Washington.
In an age where customers are looking for quality customer service and companies are cutting costs, how does one find that delicate balance where both parties are satisfied? RightNow is one company that has figured it out and is storming the global industry producing growth, $36 million in revenue, and a positive cash now in a third quarter market where so many have been floundering.
Surveys are an indispensible tool for evaluating a host of strategic issues to maximize value and minimize risk. They can be used for brand positioning and segmentation, to enhance customer satisfaction and acquisition and even to increase retention of valuable employees - the list is nearly endless. Yet businesses significantly underutilize surveying, typically for two reasons: 1) implementing a survey is thought to be expensive and cumbersome, and 2) developing a survey and translating raw data tables into actionable recommendations that yield positive business outcomes can be daunting challenges. Finding solutions to these issues can enable businesses that use Contact Center resources to assess their brands, products, target markets and internal alignment and identify ways of generating growth from loyal customers, ex-customers who can be "won-back," prospects in new markets, and employees.
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Government-encouraged bank mergers and bailouts are keeping global M&A activity alive amid the financial crisis, which has severely restricted financing for corporate buyouts.
The Bank of New York Mellon introduced 31 new global depositary receipt indexes, including a master index of all GDRs traded on the London Stock Exchange.
The dollar will resume its remarkable comeback as slumping economies around the world trigger rising credit defaults and usher in a new flight to safety, currency analysts say.
Participants in the over-the-counter credit default swaps (CDS) market have sharply reduced the notional amount of CDS contracts outstanding this year through a series of portfolio compression cycles, also known as tear-ups.The notional outstanding volume of credit derivatives was $54.6 trillion at the end of June, down from $62.3 trillion at the end of last year, according to the International Swaps and Derivatives Association (ISDA).
